Flow Health (“Flow Health”, “We” or “Us”) is committed to protecting your privacy. We are located in the USA and personal data provided to us will be transferred to, used and maintained by us in the USA.
This Privacy Policy describes the specific practices and guidelines that we follow to help ensure the confidentiality and security of your personal information when you use our websites located at www.flowhealth.com, the Flow Health portal, mobile applications, and any websites or services that reference this Privacy Policy, (collectively the “Websites” or “Services”).
Flow Health may collect, store, and use personal information (such as your name, address, telephone number, and email address) when it is voluntarily submitted to us. You may provide this information to us or it may come from your doctors or other healthcare providers when a test is ordered for you.
We may automatically collect information about you and your computing device when you use, browse, and interact with our Services. Our Websites and Services collect this information in a variety of ways, including when you view a webpage, click on a link, access our mobile application, or enter data in an online form.
Flow Health will only use your personal information for the purpose for which it was collected. We may use your personal information to contact you, to provide the information to your doctors, to obtain payment for our services, to respond to your inquires and requests and to respond to inquiries and requests from your doctors. We only collect the personal data that we need to perform our healthcare services and obtain the minimum amount necessary for our business purposes.
We may also use your personal information to provide you with customer support and to maintain and improve our services. We may combine your information with other information about you that is available to us, including information from other sources, such as from your doctors, in order to maintain an accurate medical record of patients who receive our testing services.
De-identified, pseudonymized and anonymized data may be used for scientific research purposes related to the purpose for which we originally obtained your data. That research purpose is for the improvement and development of our diagnostic products. Research data is non-personally identifiable information, so no PHI or PII is used for research purposes.
Flow Health may share your information with you, your healthcare providers and doctors, individuals who you have authorized to receive it and as described in this Privacy Policy. Flow Health will not sell or rent your personal information to any other company or organization.
We may occasionally hire third-party service providers to provide limited services on our behalf. Flow Health will give these service providers only the personal information they require to perform the contracted-for services, and we require such providers to agree to contractual terms to maintain the confidentiality of the information they receive.
We may need to access or disclose your personal information to comply with the law or legal process and to exercise our legal rights or defend against legal claims. We may share personal information and any additional information available to us in order to investigate, prevent, or take action regarding illegal activities, suspected fraud, or as otherwise required by law, such as for public safety purposes. We do not use personal data for profiling or other automated decision purposes.
Flow Health will take reasonable and appropriate precautions to protect personal information in its possession from loss, misuse and unauthorized access, disclosure, alteration and destruction. It is important to remember, however, that no system can provide 100% security at all times. Accordingly, we cannot guarantee the privacy and security of information stored on or transmitted using our Services.
We have implemented state-of-the-art physical, administrative and technical safeguards to protect the confidentiality, integrity and availability of personal data residing on, processed by or transmitted by our servers. These safeguards include, among other things, facility and data access control, password protection, encryption of data at rest and in transit, security monitoring tools and protocols and the appointment of a Security Officer, a Privacy Officer and a Data Protection Officer who oversee and manage privacy and security.
When generating laboratory results, receiving health information, or transmitting information to a healthcare provider, Flow Health is subject to laws and regulations governing the use and disclosure of personal information including the Health Insurance Portability and Accountability Act of 1996 (“HIPAA”).
PHI (personal data related to past, present or future health conditions, treatments and payments) will only be used or disclosed for treatment and other authorized purposes as stated in our Notice of Privacy Practices.
PII (personal data that can identify an individual) will only be used and disclosed for the intended purpose of healthcare treatment as stated in our Notice of Privacy Practices.
Certain elements of our Services and/or html email correspondence may use session cookies, persistent cookies or web beacons to anonymously track unique visitors, save website preferences, and to allow us to recognize visits from the same computer and browser. You have the option to reject some or all Website cookies on your computer and still use the Services. If you choose to reject all cookies, your access to the Website may be limited.
Flow Health tracks visits to our Services using visitor logs and tracking-codes to compile anonymous aggregate statistics. This aggregate information is collected service-wide, and includes anonymous website, application, and device statistics. When you browse our websites and access our applications our system automatically collects information such as your web request, Internet Protocol (“IP”) address, browser type, browser language, domain names, referring and exit pages, Uniform Resource Locator (URL), platform type, location, unique device identifier, pages viewed and the order of these page views, the amount of time spent on particular pages, the date and time of your request and one or more cookies that may uniquely identify your browser.
When you access our Services through a mobile device, we may receive or collect and store a unique identification numbers associated with your device or our mobile application (including, for example a Unique ID for Advertisers (“IDFA”), Google Ad ID, or Windows Advertising ID), mobile carrier, device type, model and manufacturer, mobile device operating system brand and model, phone number, and, depending on your mobile device settings, your geographical location data or similar information regarding the location of your mobile device.
Flow Health uses certain third-party services and analytics providers to send you customized notifications if you have provided us your mobile phone number or email address, analyze trends, administer the Services, improve the design of our Services, and otherwise enhance, monitor, and troubleshoot the Services we provide.
Flow Health does not transmit PHI or PII to its third-party service providers and does not directly display advertisements in our applications or services.
Flow Health may provide links to websites operated by third parties that are not covered by this Policy. Flow Health does not maintain these sites and is not responsible for the privacy practices of sites it does not operate. We encourage you to review the privacy policies posted on those websites.
You may choose to provide information to Flow Health by completing the contact form, sending us an email, engaging with our customer service team or otherwise contacting us. If you are a Flow Health Portal user, you may have an opportunity to elect to receive certain communications from us. Flow Health text message or email correspondences will include instructions on how to update certain personal information and how to unsubscribe from our emails, newsletters, and postal mail correspondence.
You may 'opt out' of receiving communications from us related to our products and services and/or to request the removal of your contact information from our database by writing to us at the email address set forth below. However, Flow Health cannot withdraw any previous disclosures made with your authorization, and we reserve the right to retain and disclose your information as permitted or required by law or regulation. You may also request access to your personal data by writing to us using the contact information below.
We do not currently employ a mechanism to act upon “Do Not Track” instructions but are in the process of investigating such mechanisms.
Flow Health Services are directed toward adults. We do not knowingly collect any personal information from children under the age of 13. If you are under 13, you must have permission from your parent or legal guardian before accessing or using our Services. If we become aware that we have collected any personal information from children under 13, we will promptly remove such information from our Services.
Our Services are located in the United States. If you choose to use the Services from the European Union or other regions of the world with laws governing data collection and use that may differ from U.S. law, then please note that you are transferring your information outside of those regions to the United States for storage and processing. By providing your information, you consent to any transfer and processing in accordance with this Policy.
Our Services are controlled and operated by Flow Health. By choosing to visit our Websites or otherwise provide information to Flow Health, you agree that any dispute over privacy or the terms contained in this Privacy Policy will be governed by our Terms of Use and the laws of the State of California.
We reserve the right to update and revise this Privacy Policy as necessary. If we change our Privacy Policy and Notices, we will post those changes on our Website to keep you aware of what information we collect, how we use it, and under what circumstances we may disclose it. Changes to this Privacy Policy are effective when they are posted on this page.
You can contact Flow Health using our Website contact page or sending an email to the address below. Please include your contact information and a detailed description of your request or privacy concern.
Flow Health
8885 Venice Blvd
Los Angeles, CA 90034
email: privacy@flowhealth.com
Effective Date: April 1, 2019
